FAQ

Frequently asked questions

General Questions

What is the status of my order?


Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).




Do you offer FREE shipping?


We ONLY offer free shipping on orders above $275 / 1000AED




Can I change my order?


We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk




Where do you ship?


Literally anywhere in the world! Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United States: 2-4 days - United Arab Emirates: 1 - 2 days - United Kingdom: 2 - 3 days - Nigeria: 3 - 7 days
- Canada: 2 - 5 days
- Australia: 2 - 5 days
- France: 2 - 3 days
- Germany: 2 - 3 days Note: these shipping times may slightly vary based on your selected shipping method. Covid-19 may also affect shipping times.




What payment methods do you accept?


We currently offer payment via Debit or Credit card, Paypal and Cash payment. Amazon Pay, Apple Pay, and Google Pay are features we will be adding to our website very soon.





Payment

What payment methods do you accept?


We currently offer payment via Debit or Credit card, Paypal and Cash payment. Amazon Pay, Apple Pay, and Google Pay are features we will be adding to our website very soon.




What currency will I be charged in?


We currently only support the following currencies: USD.
If your credit or debit card use another currency, then you will be charged in USD, your bank will apply the corresponding conversation rate of the currency you choose.





Shipping

Where do you ship?


Literally anywhere in the world! Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United States: 2-4 days - United Arab Emirates: 1 - 2 days - United Kingdom: 2 - 3 days - Nigeria: 3 - 7 days
- Canada: 2 - 5 days
- Australia: 2 - 5 days
- France: 2 - 3 days
- Germany: 2 - 3 days Note: these shipping times may slightly vary based on your selected shipping method. Covid-19 may also affect shipping times.




Do you offer fast shipping?


We offer fast shipping on a local and international shipping.

You can select fast shipping after having entered your delivery location.




Will I pay taxes for international shipping?


Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.




What if I'm not home?


If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivered to you.




How can I track my package?


Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).




Do you offer free shipping?


We ONLY offer free shipping on orders above $275 / 1000AED





Returns

Do you accept returns?


We do NOT accept returns, we do however offer an exchange service.
To ask for an exhange, please reach out to using our Contact page. NOTE: no reimbursement given on the balance if you exchanhe for a cheaper item. However though, you will have to pay the balance to exchange for a more expensive item.




Can I exchange an item?


We do accept exchanges in respect to the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The exchange request is made within 7 days of delivery - The return is made within 14 days of the exchange request To ask for a return, please reach out to using our Contact page.




Are exchanges free?


Exchanges within the UAE are free. You can refer to the delivery paper within your package to perform organize your exchange. If you picked up from store, you may return to store with proof of payment, ID and the item.

Return shipping from outside of the UAE are the responsibility of the buyer.

Feel free to contact our support agents through our Contact page for more details.




How long does it take exchange a product?


Exchanges are confirmed within 5 days of receiving the package at our warehouse. After which customer can either pick up the new item in store or pay for the new item to be shipped.





Other

I have further questions...


For any further questions, please contact us using our Contact page.





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